Heathrow Terminal 2 Check-In

The Wave 2 desk for Heathrow Terminal 2 has to satisfy multi-airline occupancy and multiple handlers including the 23 airlines of the Star Alliance. Heathrow required a desk that reduced transaction times while improving passenger experience. The design solution allows check-in staff to sit or stand while the desk can be reconfigured to suit an airline's protocols. Whether open or closed it brings staff closer to passenger and was seen as central to the relaunch of Heathrow T2 as a best-in-class service provider.